Support, Hosting & Maintenance

Need support?

Committed to providing you with exceptional support for our products and services.

1-877-596-1818

Questions? You can give us a call and we'll be here to answer.

Open Support Ticket

Open a ticket and we'll get back to you, support available 24/7.

Live Chat

Chat with our reps online for answers and advice.

Knowledge Base

Documention and FAQs, get the answers to your questions.

Available to all customers with support contracts. Please contact us for more details.

Hosting

Run instantly in the cloud, or on-premise, you decide.

Cloud support

SaaS Turnkey

  • 24/7 concierge support
  • SLA - Service level agreements
  • Maintenance and security patches
  • Hosted with competitive usage rates
On-premise support

Enterprise On-premises

  • 24/7 concierge support
  • Maintenance and security patches
  • You host internally OR through your cloud provider, we provide responce time SLA
Local unmanaged

Local Unmanaged

We recognize the sensitivity of content, and integration needs often require private network hosting. We can provide training and documentation on best practice maintenance if you need to be off the grid.

Additional Support

More enterprise grade support 24/7

  • Multiple layers of firewall
  • Multi-factor authentication
  • Vulnerability management
  • Security event logging and monitoring
  • Security incident response
  • 24/7 Proactive Monitoring
  • Uptime monitoring
  • Real-time log streaming
  • Troubleshooting and monitoring dashboard
  • Local development with Acquia Dev Desktop
  • Backups

Maintenance

Keeping your site up-to-date and secure

After your website launches, you will need support - answering questions, making software updates and enhancing your website.

Drupal is an immensely powerful content management system and does require a certain level of maintenance to keep up with Drupal core and contributed module updates (especially those related to security).

We offer top of the line support for all your Drupal website needs.

  • Drupal Core Updates
  • Contributed Module Updates
  • Content Updates
  • Test Environments
  • Backup and Recovery
  • Drupal Performance Troubleshooting
  • Training
  • Site Migration
  • and much more ...